Post-implementation assistance is what occurs when the switch is activated. It is often the most underestimated tasks of the implementation project. Appropriate resource concentrations, rapid response times and effort coordination are important success factors.
As part of the implementation plan, RFT can assist with the creation of a support plan. RFT utilizes internal and outside resources in a coordinated effort. Additional resources may be needed to compensate for the learning curve associated with handling exceptions in a new situation.

RFT Technologies
RFT technologies post-implementation supports with structure and experience. Key elements include:

• Conduct a readiness assessment
• Establish an implementation plan
  • Final data conversion and system setup
  • Menus and profile changes
  • Program implementation change control
  • Batch job changes and scheduling
  • Preparation of response procedures
  • Escalation procedures
  • Quality control
  • Other issues
• Prepare and publish the support procedures
• Provide front-line support
• Coordinate efforts with internal staff
• React, evaluate and adjust